Salesforce Business Analyst

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Empresa

Cloudsquare

Descripción de la Empresa

Founded in 2018, Cloudsquare is an up-and-coming Salesforce SI and ISV Partner. We help small and mid-size businesses in the FinServ and Healthcare sectors leverage the Salesforce platform to its full potential. We partner with companies that are looking for custom tailored Salesforce solutions. Additionally, we provide a suite of Salesforce products that we sell via Salesforce AppExchange. Even though we emphasize the importance of investing in each individual, Cloudsquare has a strong team mentality. We tackle projects as a team and make sure to learn from one another. Working at Cloudsquare gives you the opportunity to have a voice, and make a tangible difference in a new company with a bright future and grand aspirations.

Provincia

Pichincha

Localidad

Quito

Tipo de Contratación

Tiempo Completo

Descripción de la Plaza

As a Salesforce Business Analyst, you will be delivering the most creative and robust applications on the Force.com platform. You will be a critical part of a functional project team responsible for owning and executing delivery of custom solutions that are uniquely tailored to our clients business needs. Our solutions utilize deeply technical aspects of all areas of the Salesforce.com platform, and require the highest quality implementations built for scale, efficiency, and a great customer experience. You will work directly with our clients to understand the clients needs and gather technical requirements, groom tickets, create user stories with acceptance criteria, and make configurations across many Salesforce environments.

Responsibilities:
Tag team projects with our Salesforce Consultants, gather technical requirements from customers, and be the first line of support for any client questions or issues.
Share best practices and be consultative to clients throughout duration of the project – act as a trusted partner
Gathering requirements from clients and translating them into features for a developer to build
Participate in process flow analysis and process redesign along with Project Manager
Collaborate with a team of Salesforce Architects, Developers, and Consultants to determine the most appropriate technical strategy and designs to meet business needs
Understanding that features need to be built with the entire system in mind and can think ahead and outside the box of what the completed system will look like to ensure a complete end-to-end workflow
Communicating with developers and validating their solutions not only before development, but as well as performing QA when required to ensure that they meet the needs of clients
Configure and maintain clients’ Salesforce instances via declarative tools, including workflows, process builders, reports, dashboards, etc.
Writing test cases that can be delivered to clients and support them during UAT
Comfortable training clients on Salesforce and newly built features
Provide current best practice and third party solution alternatives from the AppExchange
Establish and build a rapport with clients throughout the project lifecycle to identify areas of future business

Minimum Qualifications:
Minimum of 3 + years of Salesforce configuration experience
Detailed understanding of the Salesforce Classic, Salesforce Lightning, and Salesforce Sandbox Enterprise development environments
Proficient with AppExchange and commonly used Salesforce Apps like Conga and DocuSign
Demonstrated knowledge of the Salesforce.com sales cloud development environment including but not limited to items such as custom objects, declarative functionality, process builders, and workflows
Experience with JIRA or any project management tool
Sharp individual, who is comfortable speaking to clients
Hard worker who can manage themselves, their own work, and deliver according to a set timeline
Quick learner who is easy to work with and can adapt easily in a startup culture
Salesforce Admin certification is a plus

Mínimo Nivel Académico Requerido

Universidad Completa

Mínimo Nivel de Inglés Requerido

Excelente

Mínima Experiencia Laboral Requerida

2 años

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