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Teamficient SASDescripción de la Empresa
TeamFicient se especializa en el arte de conectar organizaciones con el personal remoto ideal. Nuestro compromiso con nuestros colabores es ofrecer un trabajo remoto desde la comodidad de su casa con todos los beneficios de ley y con un excelente clima laboralProvincia
PichinchaLocalidad
QuitoTipo de Contratación
Tiempo CompletoDescripción de la Plaza
Position Title: Quality Control SpecialistLocation: Remote
Employment Type: Full-Time
Experience Level: 4+ Years
Company: Teamficient - www.teamficient.com
Salary Range: $800 - $1000 (Negotiable for highly experienced candidates)
Company: Teamficient - www.teamficient.com
Salary Range: $800 - $1000 (Negotiable for highly experienced candidates)
Job Overview:
We’re looking for a detail-oriented and proactive Quality Control Specialist to join our team. This role plays a critical part in ensuring the quality and effectiveness of our lead generation and client communication efforts. You will be responsible for monitoring calls and campaigns, supporting training initiatives, and helping maintain high-performance standards across the team.
Key Responsibilities:
Monitor and evaluate call recordings to ensure alignment with quality standards and scripts
Audit outbound campaign materials, including emails, call scripts, and social media content
Provide clear, actionable coaching and feedback to improve communication performance
Maintain and manage QA scorecards, tracking dashboards, and regular evaluation schedules
Identify and report gaps in performance, compliance, or training needs to management
Participate in weekly QA calibration sessions and monthly performance reviews
Provide backup support for inbound and outbound calls during staff absences or high-volume periods
Qualifications:
Bachelor’s degree in Communications, Business, or a related field
Minimum of 4 years of experience in quality assurance, coaching, or supervisory roles
Familiarity with CRM systems, QA tools, and virtual call platforms
Exceptional attention to detail and organizational skills
Excellent verbal and written communication abilities
Strong analytical and problem-solving capabilities
Bilingual in English and Spanish is preferred
System Requirements:
Desktop/Laptop
Intel Core i5
4GB RAM for multitasking requirements
Workstation free from any Noise and Distractions
Backup Internet Connection
USB Headset with Noise Cancelling
Backup for Power Outage: Generator/UPS or Alternative Location
Benefits:
Competitive salary based on experience
Friendly, collaborative, and inclusive team culture
Opportunity to work on innovative, international digital projects
This is a long-term position where you’ll be part of an awesome team, working from home with guidance and support!
For any questions, please send an email to xxxxxxxxxx@xxxxxxx.xxx
(Note: Applications are only accepted via the application form. Sending resumes to the Recruitment email will not be entertained.)
Mínimo Nivel Académico Requerido
Universidad CompletaMínimo Nivel de Inglés Requerido
AvanzadoMínima Experiencia Laboral Requerida
5-10 añosEMPLEOS RELACIONADOS
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